03 5153 0555 [email protected]

COVID-19 UPDATES

adapting is the new normal

1 June 2020

THE NEW NORMAL IS HERE TO STAY
 
Since we re-opened in mid-April, Earth & Soul implemented the ‘new normal’ which looked like this:
 
  • Social distancing markers on the floors with physical barriers between front of house and the ordering station
  • No in-store dining and a limit of 6 people in-house at any given time
  • Reduced trading hours (Wednesday to Saturday, 4pm to 8.30pm)
  • Increasing cleaning on high-touch areas in the store (EFTPOS machines, door handles and laminated menus)
  • Supply of hand sanitiser for customers to use
  • No contact pick-up and delivery
  • Encouraging online ordering as a preference
  • Encouraging contactless EFTPOS payments
 
From Wednesday 3 June, this remains our new normal, as well as:
 
  • Taking contact details of all customers who order in-store
  • Encouraging customers to use hand sanitiser as soon as they enter the store (posters will be placed in plain sight as a reminder)
  • No in-store dining and a limit of 6 people in-house at any given time
 
It’s important to be safe when in public spaces.
 
Keep your physical distance, follow guidelines in shops and businesses and always practise good hygiene.
 
As coronavirus restrictions ease, the new normal is here to stay.
 
Stay home if you’re unwell and contact your doctor about getting tested.
 

Peace, love & pizza

The Earth & Soul Pizza crew

GUESS WHO’S BACK?

13 April 2020

 

Hello Pizza Eaters!

Earth & Soul is back and eager to cook for you from Wednesday 15 April.

We’re offering no contact pick-up and delivery, which will help us reduce the number of people in-store at any one time.

A couple of tips for no contact delivery…

Now that daylight savings is finished, please leave a front light on so our drivers can find your place.

If possible, please put a chair at your front door so our drivers can leave your food in a safe place rather than the ground.

Delivering to: Bairnsdale, East Bairnsdale, Eastwood, Lucknow, West Bairnsdale, Shannon Waters and Wy Yung (inc. Clifton Acres and Hodges Estate).

Place your order at any time of the day using our online service.

Can’t wait to serve you.

Peace love & pizza

The Earth & Soul Pizza crew

COVID-19 CLOSURE

 29 March 2020

 

Hello Pizza Eaters, 

After introducing strictly no contact pick-up and delivery this week, we’ve made the tough decision to temporarily close Earth & Soul Pizza for two weeks’, starting Tuesday 31 March 2020.

Please do the right thing: listen to the authorities and stay at home. This will help stop the spread and save lives. 

Also, remember to pencil in self-care.

Twenty minutes of exercise in nature, while maintaining social distancing of 1.5 to 2-metres, is a great antidote for cabin fever.

We’ve added some self-care tips below.

Thank you for your continued support.

Follow us on Instagram, Facebook or our website for re-opening updates.

Stay safe, stay well, stay home. 

Warmest
Marcus & Merryn
Co-founders
Earth & Soul Pizza

SELF-CARE TIPS

Pencil in daily self-care

If you’re feeling overwhelmed or stressed by everything that’s happening, be reassured that this is a very normal response.

However, it’s important to go easy on yourself and to take time for self-care. Reachout put together a great list of self-care activities that you can do from home. They’ll help you feel a little better and give you a sense of control during a very uncertain time.

East Gippsland midwife, active mumma and Earth & Soul VIP, Bernadette Lack, has wonderful exercise programs for men and women, that you can do from the safety of your lounge room. Check out Core and Floor Restore.

Fiona Redding, The Happiness Hunter, has a free video resource on her website. Check out Shift Your Gaze, to help stay calm during this time.

COVID-19 UPDATE 23/3/2020

 23 March 2020

 

Dear Happy Pizza Eaters,

As we face this global crisis together, and witness a one-in-a-hundred-year event, adaptation is the new normal.

Like most other businesses, we’re uncertain how long we will be able to trade and how our food collaborators will keep up with demand.

There’s also the concern of liability and risk, so we’re introducing extra health and safety measures to keep everyone safe.

We’re regularly consulting with our employees to ensure they’re happy to work under these circumstances. Everyone’s keen to keep-on-keeping-on.

Day-to-day, we’re changing our business model based on government policy updates. The safety of our employees and customers is our number one priority.

This is why we’re introducing a few more changes to the way we do things, effective Tuesday 24 March 2020.

Thank you for supporting Earth & Soul.

Warmest
Marcus & Merryn
Co-founders
Earth & Soul Pizza

 

Key messages

  • Effective Tuesday 24 March, we will only offer ‘no contact pick-up’ or ‘no contact delivery’.
  • Place your order early and keep calm, our wait times will increase to 30-45 minutes for pick-up and 60-90 minutes for delivery at the minimum.
  • We’re postponing two-for-one Pizza Twosday until further notice.
  • To increase safety precautions, we’re asking that payment happen via our ordering website or EFTPOS, rather than cash.
  • Extra cleaning and sanitation will occur between in-store transactions.
  • Save your food supplies and order an Earth & Soul pizza or pasta! Our food keeps in the fridge for 24-48 hours, plus you can freeze and reheat our meals!
  • Keep up-to-date on our services through Instagram and Facebook.
  • Stay safe, stay calm, listen to the health advice & support local business to #savehospo.

‘No Contact’: the new normal

In accordance with the Victorian Government ruling, we now only offer ‘no contact pick-up’ or ‘no contact delivery’.

To increase health and safety, we’re no longer accepting orders from people walking in off the street. All orders must be placed online or by calling the shop. Our preference is online transactions only.

No Contact Pick-up

When you arrive to collect your order, our crew will ask your name and grab your 

order from the holding rack. Your order will be placed onto a table at the front door for you to collect.

Our preference is for all orders to be paid for online. If you need to pay on pick-up, we prefer you use EFTPOS rather than cash. In exceptional circumstances, we will accept cash.

Our crew will hold the EFTPOS machine for you and we ask for no contact to occur with the device please.

No Contact Delivery

Our delivery driver will maintain social distancing by leaving your food at your door. The delivery driver will then leave and call/text to let you know your order is delivered.

Please use the Order Notes to let us know if you require this order to be put in a specific place.

 

Order online… early

Everyone wants to eat between 6pm and 8pm, so we’re running extra staff in anticipation of this.

We strongly urge you to order early so we can streamline production/distribution and increase social distancing measures.

Remember: stay 1.5 metres away from other customers. We need to maintain social distancing to save lives.

Wait times will increase to 30-45 minutes for pick-up and 60-90 minutes for delivery at the minimum.

 

Pizza Twosday is on hold

With food costs going through the roof each day, we need to put Pizza Twosday on hold until further notice.

We’re unsure how long we can trade for, or if food shortages will happen, however we will do our best to serve the community.

 

Food safety is our mantra

You may smell sanitation products on your pizza box when you collect your food.

We’re going the extra mile to ensure everyone is safe! Rest assured it’s food safe hygiene products. We’re also wearing gloves when serving front of house and when delivering.

 

Eat pizza: save your supplies!

Save your food supplies, avoid the supermarket and order an Earth & Soul pizza or pasta!

Our pasta can also be frozen and reheated, with both pizza and pasta remaining “food safe” in the refrigerator for up to 24-48 hours.

How to reheat a cooked pizza:

Reheating the frozen pizza requires a method that will crisp up the crust. Heating a frozen pizza in the microwave may leave you with a chewy, soggy crust.

Instead, reheat the pizza using the dry heat of a conventional oven to crisp the crust and melt the cheese.

With the proper temperature and techniques, you can reheat an entire pizza or just individual slices. Add extra mozzarella if needed, and adjust cooking temperatures and times to suit your oven.

  • Step 1: Allow the pizza to thaw on a plate on the counter for 5-10 minutes.
  • Step 2: Heat the oven to 180-200 degrees Celsius.
  • Step 3: Place the pizza on a perforated pizza pan – or wire rack if you don’t have a pizza pan.
  • Step 4: Set the pizza on the centre rack in the preheated oven.

Allow the pizza to reheat for 5-10 minutes, keeping in mind your oven may require more or less cooking time. When the cheese has melted on top, remove the pizza from the oven.

 

Daily pizza updates on social media

This pandemic is VERY REAL. We urge you to LISTEN to the health advice the Government is giving and TAKE ACTION.

We’re watching the curve plus the Australian Government Department of Health and Victorian Government Health and Human Services websites.

Daily pizza updates will roll out on Instagram and Facebook. Follow us to stay up-to-date.

Get in Touch

EMAIL:
[email protected]

CALL:
03 5153 0555

PICK UP:
122 Main Street Bairnsdale Vic 3875

CATERING:
Email us if you need catering for your next private or corporate event.

WINTER TRADING HOURS:
Wednesday to Saturday: 4pm to 8.30pm